The replacement and refund policy presented on this page is valid when ordering and
paying only on our website.
The following applies to returns from a customer if there is no other contractual agreement
that supersedes the following policies:
- Shipping costs, regardless of the choice of courier or mode of transport used when
sending equipment, are borne by the client. - People Counting PRO LTD is not responsible for goods lost or damaged during
return shipping. - During the warranty period, People Counting PRO LTD will bear the cost of sending
the replacement device to your address. The customer must bear all applicable
duties and customs fees for deliveries to People Counting PRO LTD and back,
unless otherwise applicable. - All nuances on return shipping and delivery must be coordinated with People
Counting PRO LTD prior to shipment. Any shipments arriving at People Counting
PRO LTD with payment of fees will be immediately rejected. - People Counting PRO LTD is not responsible for saving data on returned or
replaced devices.
People counter return notice
The customer can return the product purchased in People Counting PRO within 30 days of
receipt of the purchase.
What should be returned?
In your return shipping, please, INCLUDES:
- Device
And if included in the original kit:
- Unused sticky plates
- Memory card and adapter
- Magnetic keychain for reset
DO NOT INCLUDE in your return shipping:
- • Batteries
- • Items not related to the original package
How should the client pack the returned products?
Items must be packed in the original box, or other box that ensures the safety of goods.
Also the device should be wrapped in bubbles.
- Proper packaging is very important and will help keep the return item. Any external
damage that will cause damage to the device will void the warranty.
You can return the device within 30 days, from the date of purchase or receiving.
Delivery is paid by the buyer. Also while returning 15% of cost is deducted on
reimbursement on packing, delivery and paid taxes. Return is possible in the presence of a
complete set (the box, the instruction, the new sticky plate (which is not used) and the
counter in a perfect condition, without defects and traces of exploitation)
The replacement and refund policy presented on this page is valid when ordering and
paying only on our website.